Creating customer experiences for Google's first physical stores
Exploring how Google's brand and AI could come to life physically across its US stores and upcoming London and Tokyo flagships.
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Designing new signature experiences for gym members
Mapping the end-to-end member journey and designing new experiences to increase visits and make Virgin Active more distinctive.
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Developing digital services for those in need
Researching the needs and realities of LGBTQ+ young people facing homelessness, then creating a roadmap for new digital support.
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Rethinking the mortgage application experience
Working across borrowers, brokers and internal teams to make a complex, multi-party process clearer and more reassuring.
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Imagining the future of luxury hospitality at THE LINE
Helping leading hotel brands move beyond familiar conventions to design next-generation hospitality experiences for THE LINE.
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Using virtual reality to let customers experience a destination before booking
Conceiving and delivering a virtual-reality retail experience that brought the feeling of a holiday into the store.
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